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Training Camp - Customer Service Foundations

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97% that attend our training program increase customer satisfaction by double digits in the first year.

The Customer Service Training Camp is a blended-learning program that employs outcome-based (Lecture/Lab/Review)^TM delivery that focuses on preparing you with the practical customer service skills you’ll need to achieve your professional development goals and accelerate your career. Students will live and learn at one of our state-of-the-art education centers. Service to our customers and to our fellow employees is increasingly important in the business world today. In the Customer Service Foundations Training Camp, you will learn the basics and cover more advanced topics of Customer Service including: discussing the basics of service standards, monitoring service standards, and understanding how management standards support exceptional customer service.

HOW WE ARE BETTER

You will get certified.

We save you time. And money.

Our experts make learning easier.

We guarantee it.

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A few reasons to train with us.

Allows you to achieve your professional development training goals in a fraction of the time of “traditional training” while employing our (Lecture/Lab/Review)^TM delivery format.

Helps you grasp complex concepts more easily by identifying and catering to your individual learning style through a mixed visual, auditory and kinesthetic-tactual delivery system.

Enhances your retention by employing accelerated learning techniques focused on committing information to long-term memory and its application to real-world situations.

Is this course right for you?

Relevant job titles include:

Customer Service Representatives

Service to our customers and to our fellow employees is increasingly important in the business world today. In the Customer Service Foundations Training Camp, you will learn the basics and cover more advanced topics of Customer Service including: discussing the basics of service standards, monitoring service standards, and understanding how management standards support exceptional customer service.

This blended-learning program employs outcome-based (Lecture/Lab/Review)^TM delivery that focuses on preparing you with the practical Sales Management Skills you’ll need to achieve your professional development goals and accelerate your career. Students will live and learn at one of our state-of-the-art education centers.

Course Objectives:

Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations.
Develop customer service skills, provide quality customer service, and solve customer service problems.
Understand customer dissatisfaction, work with customers who are either angry or upset, and reduce customer service stress.
Understand the importance of effective communication, identify the importance of interpersonal communication, provide quality service on the telephone, and compose effective e-mail messages.
Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service.
Build customer service teams, select right employees through effective screening and interviews, provide training and empowerment, and motivate employees to maintain desirable behaviors.
Understand their customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.

Training Camp offers the highest quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on learning and certification objectives.

	Intensive Hands-on Training by Certified Trainers Utilizing Our (Lecture \| Lab \| Review)™ Delivery		Extended Lab and Instructor Access
	Optional Package of Hotel Accommodations, Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee Available		Blended-learning Instruction Comprised of Comprehensive Study Materials and Exercise Manuals.

Training Camp is proud to share in our students' success. Here is what they are saying about us:

This course gave me the foundation that I needed in order to understand and learn the PMI project process. I was often able to map the information and principles taught in this course to things that I actually do, (or should do), at work.

Charles Schwartz, Reuters

More than met my expectations. Any IT professionals looking to advance with certification programs, should run, not walk to their nearest Training Camp testing center.

Kelly G. Jordan, n/a

Thank you for providing a streamlined learning environment and helping me to learn the additional material I needed to quickly receive my certifications. I couldn't recommend ya'll and David Cotton highly enough. I am extremely satisfied.

Carl Hazlewood, Sterling Copy Systems, Inc.